Victorian Office Telephony Services
VOTS is the provision of office telephony services to the Whole of Victorian Government (WoVG), replacing the StateNet FM (SFM) contract for the delivery of telephony and related facilities management services. Specific services include:
- Managed service office telephony - Traditional and IP
- Voicemail
- Call attendants
- Help Desk, and
- Call charge validation.
The contract betweenthe State and NEC Business Solutions (NECBS) outlines how NECBS will offer products and services to customer. The contract set includes:
VOTS Head Agreement
The Head Agreement records the agreements and arrangements between the State and NECBS under which NECBS will participate in TPAMS to offer required products and services. The Head Agreement also sets out the broad contractual framework in which products and services are created, managed and terminated, that is the VOTS Service Agreements and Customer Contracts.
VOTS Service Agreement - Telephony Facilities Management
Represents a comprehensive suite of desktop telephony facilities management products, including Telephony, Network, Customer Care, Maintenance, Billing and Procedures, Plans and Records.
VOTS Service Agreement - Telephony Sub-Systems
Analogue, Digital and IP handset rental and purchase options, with details on various other peripheral items. Centralised Attendants, carrier billing reconciled to the handset, carrier billing processing and payment management.
VOTS Service Agreement - Installation and Projects
Identifies pricing and service levels for MAC projects (10 – 500 hard MACs). Also covered is a commitment from the supplier to the availability and charges for professions and trades personnel for many of the standard telephony skill sets, eg electrician, cablers, PABX programmers, etc.
VOTS Service Agreement - Internet Protocol
Details requirements for IP Telephony. Sets out the minimum LAN specification for IP Telephony to the desktop. It includes the requirements for the IP network that will link all of the sites (iCDN).
VOTS Service Agreement - Telephony Managed Maintenance
Identifies the services consisting of the management, maintenance and support of Approved Equipment and the supply of telephone switching, telephone sub-systems management and associated reporting, maintenace, training billing and customer support functions.
Customer Contract
Sets out the agreement between the Customer and NECA including details specific to the particular Customer.
Each of the five VOTS Service Agreements record the specific service levels, pricing, and arrangements under which NECBS will supply products and services to customers under customer contracts.
Contract summary
 Supplier Contractor | NEC |
Number of Contracts | 1 |
Reference | Victorian Office Telephony Services (VOTS) |
Contract Reference Number: | 78875 |
Open or Closed | Open |
Start date | 31 March 2004 |
End date | 30 Sep 2012 |
Lead Entity | Department of Treasury and Finance |
Category Manager | Neil O'Connor Category Manager Government Services Division Department of Treasury & Finance Ph: (+613) 8683 2863 Fax: (+613) 86832784 E-mail: neil.o'connor@dtf.vic.gov.au |
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